how to include RITM number in the email notification?

[sonita]

how to include RITM number in the email notification? so by clicking on the link they'll be directed to the RITM?

[VaranAwesomenow · Accepted solution]

If the email notification is firing from the sc_req_item (Request item table) then you can add below text in the email body and that should give the link to access the record

Click here to view Requested Item: ${URI_REF}

If the notification is firing for any other table ( like catalog task) that is referencing RITM then use below line

Click here to view Related RITM: ${request_item.URI_REF}

[Mary MCA MSW]

Thanks!