Can we disable Service catalog task email notifications when a group is being assigned to task?

[Sreenivas18]

Team,

As part of my workflow a catalog task will be created & a group will be assigned to fullfill the tickets based on assignment rules & by default an email notification is being sent to all members of assignment group. Is it possible to disable this email notification & send a email notification to the user who has been assigned to task(person whose name is present in 'assigned to ' tab) & person will be part of assignment group?

[Kieran Anson]

Hi,

OOB there are a number of default 'assigned to group' emails. If you want to turn them off globally, disable the notification. If you just want to stop them for this specific item, add a filter onto the notification record.

[Sreenivas18]

Hey Kieran,

Yes i want to just stop them for my particular catalog item(a catalog task will be created for each RITM - part of workflow). Can you explain more on this - If you just want to stop them for this specific item, add a filter onto the notification record.?

[Alp Utku]

You need to modify (email assigned to sc task) notification to disable general notification

Please add the below condition under When to Send tab

Request.item.Item is not <the name of the catalog Item> (dot walking)

Then on the workflow, you can create custom notification activity to send email notification to assigned to person only

[Sreenivas18]

Also by changing the above settings won't disable email notification to assigned user right?