How to integrate ServiceNow Notification to Microsoft teams?

dianemiro · ‎09-07-2017

Hello Everyone,

We have an existing notification (SLA breach) and we want to integrate it to be sent to Microsoft teams. Can you tell me the step by step procedure on how to do this? I am not good at REST API. Thank you in advance!!!

Chavan AP · ‎10-15-2019

https://community.servicenow.com/community?id=community_article&sys_id=b880eb34dba4041c0be6a345ca961...

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

View solution in original post

henry_cheng · ‎09-07-2017

Hi Diane,

If you have already created the email notification "SLA breach" then you can specify the recipients on the tab [Who will receive].

There is no relevance between email notification and REST API. 🙂

If there is any misunderstanding please let me know.

Cheers

Henry

dianemiro · ‎09-07-2017

Hello Henry,

How can I choose Microsoft teams in the Who will receive? It's not there.

henry_cheng · ‎09-08-2017

Hi Diane,

Is "Microsoft teams" a user group name or a email alias?

If you have the email address for "Microsoft teams" then you can specify it in the users field.

Click on the padlock icon on the user field then you will see the field with an envelope icon where you can put the email address in.

Cheers

Henry

dianemiro · ‎09-10-2017

Hi Henry,

Microsoft Teams is a chat tool in O365.

*Credits to the owner of the photo. Photo are not mine.