How to integrate ServiceNow Notification to Microsoft teams?

[dianemiro]

Hello Everyone,

We have an existing notification (SLA breach) and we want to integrate it to be sent to Microsoft teams. Can you tell me the step by step procedure on how to do this? I am not good at REST API. Thank you in advance!!!

[Rajesh Mushke]

Hello Diane,

Please correct me if i'm wrong, as per my understanding, follow below procedure to specify a user/Group to receive a notification

Fill in the fields on the Who will receive tab (see table).

Tip: Consider limiting the recipient list of any notification to 1000 users. By default, if a notification has more than 100 intended recipients. The system creates multiple notification messages with up to 100 recipients each. If you want to change the recipient limit, set the system property glide.email.smtp.max_recipients.

Field	Description
Users	Select the users you want to receive the email notification. You can search for users with the reference lookup icon or manually add their email addresses. This list of users is static.
Users/groups in fields	Select users or groups from reference fields. For example, if a notification uses the Incident [incident] table, then you can select users or groups from incident fields like Opened by and Assignment group. This list of users or groups is variable and depends upon the values of the associated task record. Note: You can dot-walk to values in reference fields by clicking the plus sign in the field selector and then selecting the related field.
Groups	Select the groups you want to receive the email notification. You can search for groups with the reference lookup icon or by manually entering the group name. This list of groups is static.
Exclude delegates	Select this option to prevent the instance from sending email notifications to delegates of the users you selected.
Send to event creator	Select this check box to send the notification to the person who performed the action that started the notification process if the person is also a recipient. If the event creator is not specified in one of the recipient fields, the event creator does not receive a notification regardless of the setting in this field.For new notifications, this option is selected by default.If you want know why you may not be receiving certain email notifications, see the blog post Troubleshooting email notifications - Send to the Event Creator by a ServiceNow Technical Support Engineer in the ServiceNow Community.
Event parm 1 contains recipient	Select this check box if the event parameter 1 contains one or more email recipients (in a comma separated-list). This field is visible only when the Send when field is set to Event is fired.
Event parm 2 contains recipient	Select this check box if the event parameter 2 contains one or more email recipients (in a comma-separated list). This field is visible only when the Send when field is set to Event is fired.
Subscribable	Select this check box to allow all users to subscribe to this notification. See Subscription-based notifications for more information.Note: Do not enable this option for notifications that contain sensitive or protected data or where you want to restrict who can see it.

Note: The system does not exclude recipients based on access controls. Recipients can receive email about records that they cannot normally access from the user interface. For example, requesters can receive email about incidents and catalog requests opened on their behalf even though they normally do not have access to these records. If a notification includes record details, verify that all recipients need these details. If the record contains sensitive or protected data, consider restricting the recipient list to just those users and groups who normally have access to it, and do not enable the Subscribable option.

Please Refer :

Create an email notification

Email Notifications - ServiceNow Wiki

[dianemiro]

Hi Rajesh,

Microsoft Teams is a chat tool in O365.

*Credits to the owner of the photo. Photo are not mine.

[Rashmi Bansal]

Hi Diane,

Please get the email address from Microsoft teams and then include the same email address in your notification.

Use below link to get the email address.

https://collab365.community/microsoft-teams-tip-know-can-send-email-microsoft-teams-tab/

Please mark my answer helpful or correct if it helps you

Thanks,

Rashmi

[scarn]

Diane.

Saw your message, I think the answer is simple.   In Teams go to your team, and click the Channel where you want to receive the email.   The elipsis ...

You should see a Get Email Address option.   This is the address to send email directly to this channel.   It should end with .ms

Cut and paste this into an email and send a test.   It took but a few seconds for my email to show up in my channel.

Use this email address in your notification(s) to send the notification to the Teams channel.   Or use multiple Channel addresses to send the notification to multiple Channels.

Hope this works for you.   If not, check your Team permissions.   I created my team.   Didn't test if I was just a team member.

Kind Regards,

Steve

[Patrick Schult2]

I want to point out that the Kingston Flow Designer/IntegrationHub tools include a Microsoft Teams tool, which you can use to push messages to Teams from ServiceNow. I do believe that IntegrationHub is an extra-cost feature, so ask your rep about pricing.

Microsoft Teams spoke