How to know if surveys are sent or not

[vanessaheux]

Hello

I created a master survey for my company when an incident is closed.

table : incident

User : requested_for

condition : if Incident State is closed or Assignment group is "P02-VER-IT-SOUTH AMERICA" and requested_for.support is false.

The survey is active.

I close an incident assigned to group P02-VER-IT-SOUTH AMERICA for which the requested_for is not support.

Nothing happens.

I don't see any email sent to the requested for.

I don't get any survey instance.

Nothing can helps me to know why the survey is not sent (if he is not sent).

Do you have any idea why I can't see anyhting ?

Thanks

Vanessa Heux

[Paul Curwen]

Hi Vanessa,

The most common/likely configuration issue that causes the above is not publishing the Survey. It's easy to forget this step. Check your Survey is both Active and Published:

Regards

Paul

[Michael Fry1]

Also check to make sure Send notifications is checked on the survey:

[vanessaheux]

Hello

Survey is published, active and send notifications is checked too.

[Michael Fry1]

I would simplify your conditions to State - is - Closed.

table : incident

User : requested_for

condition : if Incident State is closed

Also, this is on the Incident table, is requested_for the correct field? shouldn't it be caller_id?