How to know User is locked out

[deepak50]

Hi,
I have created one Inbound Email Action based on Case table to handle replies mail from user.
Some of the received mail are 'received ignored' with error message as

Skipping script '########', User ########## with email ########### is locked out

I checked the user's email address in table sys_user and found that user is active. I could not find any other field which suggests that user is locked out. There is one field 'failed login attemps' that is also blank.

How to identify that a user is locked out and why is user locked out , Is there any table or field to check.

Are the users created in domain 'global' locked out?

Thanks
Deepak

[Muhammad Khan · Accepted solution]

There would be a checkbox field called Locked out in sys_user table which specifies whether a user is locked out or not.

Below link might help you understand.

Difference between Locked Out users and Inactive Users 

[Muhammad Khan · Accepted solution]

There would be a checkbox field called Locked out in sys_user table which specifies whether a user is locked out or not.

Below link might help you understand.

Difference between Locked Out users and Inactive Users 

[Mike_R · Accepted solution]

There's a field called Locked out.

Maybe it's not displayed on your sys_user form, so try adding to your list view. Here is also a link with a predefined filter.

instanceName.service-now.com/sys_user_list.do?sysparm_query=locked_out%3Dtrue&sysparm_view=