How to link a dashboard to a sub-menu in CSM Workspace?

[swethav17730498]

Hi Community,

In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard when clicked.

Which field(s) in the configuration should I update (as shown in the screenshot) to link the sub-menu to the dashboard? or else please suggest me any alternate ways to show dashboard when sub menu is clicked.

Thanks in Advance!!

[Ankur Bawiskar]

@swethav17730498 

I don't think it will work that way.

Why so hesitant for not having left nav icon? It's easier to config and maintain

Your customer's agent simply need to visit the dashboard

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[swethav17730498]

@Ankur Bawiskar 

We have already demonstrated the CSM workspace with the dashboard accessible via the left navigation icon. However, users expect the dashboard to be available within the submenus. Is it not feasible to implement this? Please advise.

[Ankur Bawiskar]

@swethav17730498 

I am not sure if that's feasible.

Using your way they will have to click 2 times

With the approach I shared with 1 click on left icon they will see dashboard

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[swethav17730498]

@Ankur Bawiskar 

Could someone else from the SN community confirm whether this is indeed not feasible? I want to ensure that the product limitation is validated.

[Ankur Bawiskar]

@swethav17730498 

you can wait till someone responds

OR
you can raise a query from HI account with ServiceNow