How to locate an existing form to copy?....

rjp · ‎06-09-2017

Hi folks,

I'd like to create a new form, however we have several forms that already exist in our service catalog.

I think it may be better to copy an existing form, study it, modify it for my own purposes.

Let me know if you think this is the best way to go about creating a new form and how to locate the forms (by name) that are included in the

service catalog.

Thank you.

andymcdonald · ‎06-09-2017

Service Catalog is different from regular tables and forms. There are a few questions that will need to be answered, and will determine how you should proceed.

- are you wanting to create items for your catalog? You can design a form for this.

- are you trying to give your users a way to order items? You can design a set of questions for your users to answer that will give you information to create records.

Here's a good overview from the wiki:

http://wiki.servicenow.com/index.php?title=Service_Catalog_Management#gsc.tab=0

View solution in original post

Pradeep Sharma · ‎06-09-2017

Thanks Rob for the update. Also, you can refer the below training content on record producer from developer's portal. The below link guides on creating record producer in your custom app.

https://developer.servicenow.com/app.do#!/training/article/app_store_learn_path_build_app_istanbul_c...

Will be happy to help in case you are blocked.

Madhu27 · ‎06-09-2017

Rob, when you copy make sure all the client scripts, UI policies and back group scripts that are running on the current copied catalog form have been properly handled/deleted if not required. Sometimes we will ignore them unknowingly and will take lot of time for trouble shoot.

Thanks

rjp · ‎06-14-2017

Thanks again to everyone that added to this discussion, I really appreciate all your helpful feedback. Its really helped me to get off the ground with my first form!