How to login by Admin Account after SAML SSO using https://<instance name>.service-now.com

[Taro Yamamoto]

After SAML SSO setup with Azure AD by , I can not login to "https://<instance name>.service-now.com" by Admin Account (admin) . That is because authentication flow redirect to Azure AD. Admin account is not created in Azure AD. Could you please let us know how to log in by admin account?

[einvaldserigsta]

Hi,

If I understand you correctly, you want to use the ServiceNow authentication for the admin user without being redirected to the SSO-login. 

If so, you should be able to use https://<instance name>.service-now.com/side_door.do to login with the admin user if it has a PW set directly in SN. 

Regards,
Einvald Serigstad

[Taro Yamamoto]

It is successful to login https://<instance name>.service-now.com/side_door.do by Admin Account.

Thank you for your advice.