How to make a Connected Content Inactive in Content Taxonomy for Portal

[Madhav Rao D V]

Hi All,
I have a question, How to make a connected content inactive in content taxonomy??. The expected result is, The connected content should not be visible in the portal.

[Dan O Connor · Accepted solution]

@Madhav Rao D V there is no active/inactive feature for connected content, it is either connected or not. In other words a record exists, or you delete it.

There are two ways to manage connected content

1) This method is through the taxonomy. Navigate to Taxonomy, then drill into the relevant topic. Here you will see a related list with your connected content. Simply find the item and then delete it. 

2) This method goes to the connected content table, which stores all the connected content records. Simply type Connected content in the navigator to get there. From here search the connected content in question, and delete the record. 

[scottl]

What an awful approach and design. Digging into a PROD table to remove content because the design of the product/app is so poorly executed one has to delete records directly off a production table. Unreal.

ServiceNow has decided to build functionality heavily reliant on data and not included that into update sets, completely ignoring the development pipeline.  And two years on, this STILL has not been resolved. 

And SN's fix is to delete data manually from a prod table, to cover for this mess.     

[Isaac Vicentini]

The connected content registry cannot be inactivated, you must delete the connected content or inactivate the content, for example:

If the Type is Catalog Item, then inactivate the Catalog Item;

If the Type is Knowledge, then inactivate the Article;

If the Type is Quick Link, then inactivate the Link.

If my answer helped you in any way, please mark it as Helpful or Accept the solution 🙂