How to make choices available for automation selection but not user selectable?

[snow_beginner]

Hi,

I have a requirement that for the 'Resolution Code' field on the incident table, I have to add some choices which are available to the users and some that are not available to users but need to be available to be selected by automations in the background. How would I do that?

example:

resolution code currently has options a, b, c and I need to add d, e and f. From the list however, a user should only be able to see and select d,e,f but a,b,c should not be available to the user but should be available to automations in the background

[Dr Atul G- LNG]

Hi @snow_beginner 

We had similar case, and I am not sure I remember fully or not, The choice's which you don't want to show make it inactive = True and use them in automation. 

Give a try with this. 

[snow_beginner]

Hi, If I make them inactive will they still be available to use by automations. It seems like that would make them unavailable to everyone.

[Dr Atul G- LNG]

If I make them inactive will they still be available to use by automations. - yes