How to make details mandatory in feedback rating of knowledge article?

[Balakrishna_ABK]

I want to make details to be filled mandatory when the article rating is 1,2 or 3 in the portal 

[Tanushree Maiti]

Hi @Balakrishna_ABK 

Use following code as given in following post.

To make details mandatory – you need to modify the method – c.submitFeedbackTask in the widget – "kb-article-content".
line 461 in client controller.
c.submitFeedbackTask = function(){
// c.data.details if details is empty and c.data.reason=="4"  user selected reason as other
if(c.data.reason=="4" && c.data.details==""){
c.flagMessage = "${Please provide the mandatory details}";
$("#detailsComment").focus();
return false;
}
else{
c.submitted = true;
c.closePopup();
}
}

Ref: How to make "details" as mandatory when Helpful is selected as "NO" and user select other option in ...

Solved: Make 'details' on SP Knowledge Feedback mandatory - ServiceNow Community

[Balakrishna_ABK]

Hi @Tanushree Maiti ,
Thanks for your reply, 

feedback is getting captured even if we cross the dialog box without filling details and reason.

[Tanushree Maiti]

Hi @Balakrishna_ABK 

Do you mean without clicking "Submit" , feedback is getting captured , when you cross the dialog box?

[Balakrishna_ABK]

Hi @Tanushree Maiti , yes without clicking Submit , feedback is getting captured , when we cross the dialog box