Make 'details' on SP Knowledge Feedback mandatory

[Russell Abbott]

I have a requirement to make the 'details' comment box on the KB Feedback pop up, mandatory if the reason of 'Other' is selected. See last image.

I have tried other community suggestions such as creating a UI Policy on the kb_feedback table setting the 'comments' field to Mandatory=True if the Reason is 'other', see middle image. And editing code on the Knowledge Article Content widget, but those methods did not work.

Specifically this is the code i edited but the 'details' field still does not become mandatory, nor does the flag message display.

Has anyone been able to get this to work and could perhaps see what i'm missing?

	c.submitFeedbackTask = function() {

		if (!c.data.reason == 4) {
			c.flagMessage = "${Please provide the mandatory details}";
			$("#detailsComment").focus();
			return false;
		} else {
			c.submitted = true;
			c.closePopup();
		}
	}	

or

[Yousaf]

Hi Russell,

Please refer to these links please. Ihope it works for you 

creating a mandatory field in ui page?

Make UI Page Text area mandatory


Mark Correct or Helpful if it helps.

[Russell Abbott]

I took a look here but I'm not sure how to translate that.

This isn't a UI Page, or, I cannot locate it.

It's a pop up enabled by 'glide.knowman.feedback.enable_actionable_feedback_for_helpful' system property.

[Harish KM · Accepted solution]

Hi I have already shared the same requirement here you can check

https://community.servicenow.com/community?id=community_question&sys_id=2a771997db3491100d48db85ca96199a

Solution:

Hi  you need to clone  Knowledge Article Content widget and in client controller you can make this as mandatory. Look for the below function

    c.submitFeedbackTask = function(){
        if(!c.data.reason){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }

// add the below bold statement
        if(!c.data.details){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }
        else{
            c.submitted = true;
            c.closePopup();
        }
    }

[Russell Abbott]

I tried your suggestion with no luck

	c.submitFeedbackTask = function(){
		if(!c.data.reason){
			c.flagMessage = "${Please provide the mandatory details}";
			$("#detailsComment").focus();
			return false;
		   }

        if(!c.data.details){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }
		else{
			c.submitted = true;
			c.closePopup();
		}
	}