How to make editable variables on sc_req_item for specific role of people and after changing the value it become mandatory

Rajababu
Giga Guru

Hi ,

Can any any one helpme out to make variable only specific role of people like "zym" only two variables like "Name" and "System Info" editable.

For same variable we already running  ui policy running when user  going to create the create then it hide the field and after creation of RITM it got reflected .

7 REPLIES 7

Gurpreet07
Mega Sage

There should be a client script that's making all these variables readonly for all Requested Items and tasks. Create a property of comma separated list of catalog items to skip above script and then handle this using a catalog client script for individual items to meet requirements.

Hi Gurmeet ,

 

I have created but there issue ,When specific group of people updated ,This will not reflect the that field to end user .

I created UI policy and client script but it doesnt work for me.

Gurpreet ,

 

Could you provide how to hide variables ?

On based on catalog .

I tried many scripts but it didnt fulfill my conditions.