How to make fields mandatory in ui action

[test1231998]

I have to make work notes and closed notes mandatory when I click on closed in Problem.So I have created a ui action for this.How can I add the conditions to make fields mandatory in this ui action.This is not working Can anyone please suggest and I am also not able to get the field name for work notes

[Mark Roethof]

Hi there,

Your current script is using server side code and client side code mixed up. So first thing would be to fix this. For example by just using client side code.

g_form.setValue(etc
g_form.setMandatory(etc
g_form.save();

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[test1231998]

Hi Thanks for the time But I need to update it into next state and also make it mandatory

[Mark Roethof]

Obviously that won't work with a UI Action. A UI Action is just performed at that moment, if you would refresh the screen it's gone already.

If you want a certain field mandatory for certain states etc, then you need a UI Policy for example.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[test1231998]

Hi,

While creating Ui Policy It is not working as expected When ever I press the closed button(for which the ui action is created) I need to make close notes mandatory.If UI policy is created theen after pressing the closed button only the fields become mandatory