How to make Impact and urgency field editable on problem form for specific group

[Anupriya_11]

Hello all, 

I have tried to create an write ACL, but it is not working  . Can anyone help me on this.

regards,

Anupriya

[Prakash12345]

Hello @Anupriya_11 ,

Good day!

You can use "UI Policy" when "Impact" & "Urgency" field needs to be editable. When any particular group is selected.

I attached screenshots for your reference.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Durga Prakash

[Harish KM]

Hi @Anupriya_11 first ensure the role which you have in this ACL has access to tableName.none ACL? and then only your field level ACL will be validated so your ACL will look like this

Write ACL on Tablename. none

Write ACL on tablename.Impact

Write ACL on tablename.Urgency

all 3 should have same role and script .

[shyamkumar VK]

@Anupriya_11

Enable debug security rules and try to verify which ACL is getting blocked

basically hierarchy will be  Table.none & table.field

So check if you have all the ACL’s in place to the fields which your providing write access

Ex ;

Incident.None

incident.impact

incident.urgency

Regards,

Shyamkumar

[Simran Gadodiya]

Hello @Anupriya_11 

you can check on the following ACLs by name / operation. 

a) incident.impact / write    

b) incident.urgency / write

c) incident

If it helps you mark it as helpful.