How to make public a knowlege base and its articles?

[Fer Ortiz]

Hi all.

I have read documentation about make a public knowledge base to allow non logged user view knowledge articles, but i cannot achieve it. Here what I have done by now:

Property "glide.knowman.block_access_with_no_user_criteria" set to false:

Knowledge base with no user criteria for Can read:

esc_kb_article_view page mark as public and with no roles:

But when I copy/paste url of article in a private tab I only see this:

Instance I'm configuring is currently in vancouver.

Is there any configuratio or step i'm missing?

Thanks in advance

[dgarad]

Hi @Fer Ortiz 

Please refer to 2 links.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564169#:~:text=Navigate%20to....