How to make requester can view their requests in service portal

Jessica1307 · ‎08-09-2022

I have a user who submitted his request in servicenow, this request is in change_request table, but he can't view his submitted request.

Harish KM · ‎08-10-2022

HI if end user donot have role he cannot view the change request. To do this you need 2 read ACL on change table

1. Change.none // grant access to table

2. change.* // grant access to all fields

Regards
Harish

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Musab Rasheed · ‎08-09-2022

Hello,

It is because user doesn't have access to Change table, generally ITIL users can see Change request so in order to make it work you have to modify 'read' record level ACL on change table and give access accordingly. But in my opinion you direct user to home page with just change number.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Jessica1307 · ‎08-10-2022

Hi， I have changed read acl without any requirement, but still not worked, any solutions?

Community Alums · ‎08-09-2022

Hi @Yang Wu ,

This is what you need to do :

Create a new portal page to display the changes in. It will most probably just contain a "Data Table" widget configured with the necessary dynamic condition
Create a new menu in the header to show number of changes for the current user. You can use the OOTB "Requests" menu as inspiration. You find it under Service Portal -> Menus -> Header Menu (Package: Service Portal for Enterprise Service Management) -> Requests

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Jessica1307 · ‎08-10-2022

Hi , I just want to after user submit his request, he can see his request, I do not need a header menu, but now he see nothing, I have changed read acl with no requirement,but still not work, any solutions? Thank you!