How to make requester can view their requests in service portal

Jessica1307 · ‎08-09-2022

I have a user who submitted his request in servicenow, this request is in change_request table, but he can't view his submitted request.

Harish KM · ‎08-10-2022

HI if end user donot have role he cannot view the change request. To do this you need 2 read ACL on change table

1. Change.none // grant access to table

2. change.* // grant access to all fields

Regards
Harish

Jessica1307 · ‎08-10-2022

Is there oob business rule on change_request table?

Harish KM · ‎08-10-2022

HI if end user donot have role he cannot view the change request. To do this you need 2 read ACL on change table

1. Change.none // grant access to table

2. change.* // grant access to all fields

Regards
Harish