How to make requester can view their requests in service portal

Jessica1307
Tera Expert

I have a user who submitted his request in servicenow, this request is in change_request table,  but he can't view his submitted request.

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1 ACCEPTED SOLUTION

HI if end user donot have role he cannot view  the change request. To do this you need 2 read ACL on change table

1. Change.none // grant access to table

2. change.* // grant access to all fields

Regards
Harish

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6 REPLIES 6

Jessica1307
Tera Expert

Is there oob business rule on change_request table?

HI if end user donot have role he cannot view  the change request. To do this you need 2 read ACL on change table

1. Change.none // grant access to table

2. change.* // grant access to all fields

Regards
Harish