How to make Service Portal public (No login required) to create RITM

[Jay75]

Can we make the Service Portal public so that anyone (without logging in) can submit a catalog request? The idea is to collect the requester’s name and email directly on the catalog item form, and also allow them to upload attachments. When submitted, it should create an RITM with those details and include the attachment. Has anyone implemented this setup, and what’s the best approach to achieve it securely?

[Bhuvan]

@Jay75 

Follow below knowledge article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727651

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@Jay75 

You can also refer below article for step by step instructions

https://www.servicenow.com/community/csm-blog/how-to-setup-your-portal-for-public-users/ba-p/2292553

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685073

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan