Not able to attach files to incident through REST API

[nehasr1288]

When I try to raise an incident using rest api ,I

tried to attach a file but the incident is raised but file is not attached

[larstange]

Hi

You need to first create the incident and save the returned sys_id.

Then you have to use the attachment API to add the attachment after the incident record has been created

Video: How to Make REST Attachment API Requests

[nehasr1288]

Hi,

It is working from the REST API explorer we have in service now but when using an external tool SOAP UI to create such a rest request it is not working.

[larstange]

In your screenshot you are using the Table API - this cannot be used to upload files.

The url to the attachment api would look like this

https://instance.service-now.com/api/now/attachment/file?table_name=incident&table_sys_id=d71f7935c0...

https://developer.servicenow.com/app.do#!/rest_api_doc?v=helsinki&id=r_AttachmentAPI-POST

[nehasr1288]

Yes but when I use the same URL to insert attachment (using attachment API) I get an error.

Secondly I have to also enter the sys_id.It should happen with incident number