How to make the fields readonly afater submit the request form on the portal.

[dhineshkumar]

Hi Experts 

I want to make the fields (First name and second name) readonly, if assignment group is "Network" after I submit the request on the portal page. 

Thank you.

[Community Alums]

Hi @dhineshkumar ,

If you want to make fields readonly on requested item or catalog task than create a UI policy and select the checkbox "Applies on Requested Items" OR "Applies on Catalog Task" and deselect the other one "Applies on Catalog Item view".

Anand

ServiceNow Developer

[Jyoti Jadhav9 · Accepted solution]

Hi @dhineshkumar,

If Assignment group = Network then First name and last name variables should be readonly on RITM ticket.

For above functionality, you can create UI policy on Requested Item table, Add the condition " Item is User Facade" and Assignment group is network.

Go to Script Tab and make the Run script checkbox true.

Add the below code in Execute if True script field:

g_form.setReadOnly("variables.first_name",true);

g_form.setReadOnly("variables.last_name",true);

Add the below code in Execute if False script field:

g_form.setReadOnly("variables.first_name",false);

g_form.setReadOnly("variables.last_name",false);

Please hit like button if my suggestion has helped you in any way.
Please mark correct if my response has solved your query.

Thanks & Regards

Jyoti Jadhav