How to make work notes mandatory once state changes from closed/resolved.

venkeyk · ‎07-23-2019

Hi All,

How can we make Work notes mandatory once reopened closed/resolved Problems. Thanks

prasanna11 · ‎07-23-2019

Did you try this?

venkeyk · ‎07-23-2019

Thank you Prasanna,

But my requirement is once changed State from Closed/resolved to open/WIP , then "Work notes" should be mandatory.

p t1 · ‎07-23-2019

Hi,

Go through this link..

If helpful mark as helpful or correct

Thanks

Preethi

Sagar Pagar · ‎07-23-2019

Hi Venkeyk,

To set Work notes mandatory once reopened closed/resolved Problems write UI policy as follows-

Check attachment if applicable.

Please mark as Correct Answer/Helpful, if applicable.

Regards,
Sagar Pagar

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