How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[RaghavSh]

You will have to create variables in record producer, the variable have an option "map to", to map the variables to the knowledge article fields.

[Asish17]

Hi @RaghavSh 

Thanks for the reply !!!!

can we map Knowledge Number, Category, Workflow Stage, Article Body all these fields

Thanks,

Asish

[RaghavSh · Accepted solution]

Yes you can map every field, just make sure that the variable choice list field values match the choices values of fields.

Also if you are not able to cater any field through mapping you always have an option to script in record producer using :

current.field_name=producer.variable_name;

Please mark the answer correct/helpful accordingly.

[Asish17]

Hi @RaghavSh 

Thanks for the Reply!!

one doubt because knowledge number is autogenerated right whenever we are clicking new article so that number is not auto generating and category reference field is not working as expected although we mapped the same..