How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[Asish17]

Hi @jaheerhattiwale 

Thanks for the reply!!

similarly to short description can we map Knowledge Number, Category, Workflow Stage, Article Body..

Thanks,

Asish

[jaheerhattiwale]

@Asish17 Yes you can.

Please mark as correct answer if this solves your issue.

[Asish17]

Hi @jaheerhattiwale 

Thanks for the reply!!

what is the URL argument format to be given there.. 

OOB URL argument is "knowledge_create.do?sysparm_stack=kb_knowledge_list.do"

how to redirect it to record producer..

I am trying with the following URL "sc_cat_item_producer.do%3Fsys_id%3D79a427b81bc02990171354242a4bcbce%26sysparm_record_target%3Dsc_cat_item" but its coming like page not found anything to add here...

Thanks,

Asish

[jaheerhattiwale]

@Asish17 You can use below link in url form arguments

/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=79a427b81bc02990171354242a4bcbce

if you have portal and you want portal link then please try below link

/sp?id=sc_cat_item&sys_id=79a427b81bc02990171354242a4bcbce

Please mark as correct answer if this solves your issue.