How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[RaghavSh]

@Asish17 i  would say let number be auto number only, you do not need number variable in record producer.

For category, makr category as reference variable referring to kb_category and then map it to category field.

[Asish17]

Hi @RaghavSh 

Thanks for the reply so number will be auto generated with KB appended right for example..(KB0010039)

Asish

[RaghavSh]

Yes that is OOB , it will start with KB like incident starts with INC, untill it is changed from number maintenance.

[Asish17]

Thank you @RaghavSh for your time 🙂

will try that

Thanks,

Asish

[RaghavSh]

@Asish17 if your query is answered, you can mark the relevant answer correct to close the thread.