How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[Asish17]

Hi @RaghavSh 

can you please help me with this.. 

what is the URL argument format to be given there.. 

OOB URL argument is "knowledge_create.do?sysparm_stack=kb_knowledge_list.do"

how to redirect it to record producer..

I am trying with the following URL "sc_cat_item_producer.do%3Fsys_id%3D79a427b81bc02990171354242a4bcbce%26sysparm_record_target%3Dsc_cat_item" but its coming like page not found anything to add here...

Thanks,

Asish

[RaghavSh]

for portal : /sp?id=sc_cat_item&sys_id=79a427b81bc02990171354242a4bcbce

for backend: /nav_to.do?uri=com.glideapp.servicecatalog_cat_item_view.do%3Fv%3D1%26sysparm_id=79a427b81bc02990171354242a4bcbce

[Asish17]

@RaghavSh It is appearing like this 

Asish

[jaheerhattiwale]

@Asish17 Please check the sys id of record producer and add it correctly in the url

[Asish17]

Hi @RaghavSh 

and the number is not auto generating anything to add in that variable..

Thanks,

Asish