How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[RaghavSh]

Number will not auto populate on record producer, it will be generated when kb is created, you don't need number variable here.

Also if your sys_id is correct the link should work

[Asish17]

Hi @RaghavSh 

Thanks for the reply its working, Thanks for your time 🙂

Thanks,

Asish

[Asish17]

Hi @RaghavSh 

one small doubt..

How to map the category field from record producer to knowledge base category field.. we already mapped it but the categories are not visible.. please help..

Thanks,

Asish

[RaghavSh]

@Asish17 you need to create categories in kb_category table, post that it will be visible in the RP and on selecting in RP it will be mapped to category field on RP.

[Asish17]

Hi @RaghavSh 

Thanks for the reply!!

I have created categories from kb_category table only... but then aswell it is not visible in RP...

Thanks,

Asish