How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[Asish17]

Hi @jaheerhattiwale 

Thanks for the reply it is working.. 🙂

Thanks,

Asish

[jaheerhattiwale]

@Asish17 Can you please mark answer as correct if this solved your issue

[Asish17]

Hi @jaheerhattiwale 

one small doubt..

How to map the category field from record producer to knowledge base category field.. we already mapped it but the categories are not visible.. please help..

Thanks,

Asish

[jaheerhattiwale]

@Asish17 It should map. What's the issue you are facing?

BTW It will not be visible in knowledge categories table. It will be added in the "Category [kb_category]" field

[Asish17]

Hi @jaheerhattiwale 

Thanks for the reply!!

so my issue is the categories are not being visible in the category field in RP..

is it the right behavior...

Thanks,

Asish