How to map all the knowledge article fields to a record producer.

[Asish17]

Hi,

We have a requirement that whenever we open create new knowledge article there are some fields visible so our requirement is to map all those fields to a record producer and replace that form layout with that record producer, is it is possible..

Thanks,

Asish

[jaheerhattiwale · Accepted solution]

@Asish17 Create record producer on kb_knowledge table

Create new variables

Need to check the "Map to field" and field to be mapped in variable created as below

We cannot replace the form layout with record producer but we can create a new left navigation module to redirect to record producer.

Please mark as correct answer if this solves your issue.

[jaheerhattiwale]

@Asish17 please check the reference qualifier added. First remove it and check if all categories are visible.

Then add required reference qualifier

Please mark as correct answer if this solves your issue 

[Asish17]

Hi @jaheerhattiwale 

Thanks for the reply!!

yes its is working.. but can we replicate the same as it is visible in the form while creating new category..

Thanks,

Asish

[jaheerhattiwale]

@Asish17 Can you please try adding the following variable attribute as shown in image to the record producer variable

field_decorations=kb_category_reference_lookup

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