How to map the variable values for catalog request item on service to requested item form fields?

[pk16514]

How to map the variable values for catalog request item on service to requested item form fields after clicking request button service portal?

[Sonam_Tiwari]

@pk16514 ,

Please elaborate your question and include some screenshots. Are you talking out record producers?

[Harish KM]

Hi @pk16514 you can use workflow or flow designer or BR to do this,

for example in BR you can pass

current.fieldname = current.variables.variablename // to map variable value to req item

[Dr Atul G- LNG]

Hi @pk16514 

What and where exactly you want to map the variable. You want to show variables on RITM and task?

https://www.servicenow.com/community/developer-forum/how-to-display-ritm-variables-editor-on-sc-task....