How to map the variable values for catalog request item on service to requested item form fields?

pk16514
Tera Contributor

‎01-15-2024 11:25 PM

How to map the variable values for catalog request item on service to requested item form fields after clicking request button service portal?

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Sonam_Tiwari
Kilo Sage

‎01-15-2024 11:35 PM

@pk16514 ,

 

Please elaborate your question and include some screenshots. Are you talking out record producers?

Consider indicating the response as helpful and marking it as correct if it meets your needs.
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Harish KM
Kilo Patron
Kilo Patron

‎01-15-2024 11:50 PM

Hi @pk16514 you can use workflow or flow designer or BR to do this,

for example in BR you can pass

current.fieldname = current.variables.variablename // to map variable value to req item

Regards
Harish
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-16-2024 03:10 AM

Hi @pk16514 

 

What and where exactly you want to map the variable. You want to show variables on RITM and task?

 

https://www.servicenow.com/community/developer-forum/how-to-display-ritm-variables-editor-on-sc-task....

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