How to map Variable Set variables to table columns

[Kentaro Numata]

Hello, It's Kentaro.

I create catalog items with Record Producer and manage variables with Variable Sets.
I would like to register the entered value in Incident, but it does not work.
I tried using Variable Set's Catalog Client Script and Incident's Business Rule, but without success.

Sorry to ask such a basic question.

I would like to know how to solve this problem.

Thanks,
Kentaro.

[Tai Vu · Accepted solution]

Hi @Kentaro Numata 

You can add some lines into the Record Producer Script to achieve it.

Sample below.

Sample Script

current.u_target_user = producer.it01_target_user;
current.u_target_user_organization = producer.it01_target_user_organization;
current.u_organization = producer.it01_organization;
current.u_target_user_organization_other = producer.it01_target_user_organization_other;

Just add more fields into the script per your requirement.

Let me know if it works for you.

Cheers,

Tai Vu

[Kentaro Numata]

Hi, @Tai Vu !

Thank you fore replying.

My English was wrong.
I would like to know how to display the following screen.

>My suggestion would be to place the script within the Record Producer. The simple rationale behind this is, why create a Business Rule when we can accomplish the same goal using the Record Producer we've already set up? 😉

I see, I understand.

There's no need for a Business Rule when you can complete it with a Record Producer.

Thanks,

Kentaro.

[Kentaro Numata · Accepted solution]

Sorry, I found it!!

[Tai Vu]

@Kentaro Numata Haha, there's absolutely no problem at all. I'm glad that you've figured it out. 🎉

Cheers, 🍻

Tai Vu

[Kentaro Numata]

Thank you @Tai Vu !!!