How to notify a user when they have been added to the watch list

[Eric K3]

OOB, when a user is added to the watch list, they do not receive a notification. So, they are not aware of anything until someone updates the incident.

How would I immediately notify a user when they are added to the watch list?

I do not want to do a notification where the condition is "Watch list changes" because that would send out the message 12 times if 12 different people are added at 12 different times.

[Michael Ritchie]

I would recommend using ArrayUtil, an out of the box script include that will easily help you compare the arrays:

ArrayUtil - ServiceNow Wiki

[Zod]

Hi Brian,

any quick idea how to display the name instrad of the sys_id within the email notification triggered by the event created?

The eventparm1 just provides the sys_id right?

[Abhinay Erra]

You can pass in anything the event parameters. What is your use case?

[Zod]

Hi again,

I would like to use the Name (of sys_id) in a mail notification, as each sys_id will get a separate mail ... .

thnx