How to Open a new record in main tab in Service Operations Workspace upon clicking on a UI Action
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11-05-2025 10:29 AM
Hi,
I am trying to open a new record in the Service Operations Workspace.
I have created a declarative action - Create Alert which is implemented as a client script.
I have written this code in the Client Script
function onClick() {
var con = confirm("Test message");
tableName = "incident";
sysId = "a83820b58f723300e7e16c7827bdeed2";
g_aw.openRecord(tableName, sysId);
}
Above code open the Record.
But I want the record to be opened in the tab next to the record from where the button is clicked.
e.g - from below screenshot INC0008111 should be next to INC0009003 instead of next to the Details tab from INC0009003
Does anyone know how to achieve this?
Thank you!
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04-15-2026 12:42 AM
Do you found a soloution for that?
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04-16-2026 11:07 AM
I did find anything yet.
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04-16-2026 10:01 PM
can you tell me how you did it?
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04-16-2026 10:54 PM
Hi,
I am extremely sorry, I meant I couldn't find anything yet.