How to populate the Assignment Group field on a record created by a Record Producer

[Richard Castill]

Hello,

How to populate the Assignment Group field on a record created by a Record Producer...

I am wanting the Assignment Group field to be populated based on the Case Type selected on the Record Producer.  Am I looking at a script include with a Glide AJAX call in a client script? A Onload BR? A script in the Record Producer? 

Any guidance is appreciated... 

[SoniaShridhar13 · Accepted solution]

@Richard Castill  you can use record producer script example shared below. If you find my response helpful please Mark Helpful to close the thread.. 

If (producer.varibale == 'ab')

current.assignment_group= 'xyz';

else

current.assignment_group= 'bde';

[Richard Castill]

I see now that the very Record Producer says:

Configure a script to accomplish tasks such as:

• Redirecting the user to another page after the record producer is submitted
• Displaying an info message at the top of the page the user is redirected to after the record producer is submitted
• Dynamically assigning values to specific fields on the generated record

[Sagar Pagar]

Hi @Richard Castill,

You can use the record producer scripts to auto-populate the assignment group based on your conditions.

Here is sample script -

if(producer.case_type == "type1"){
producer.assignment_group = "group1_sys_id";
} else if(producer.case_type == "type2"){
producer.assignment_group = "group2_sys_id";
} else if(producer.case_type == "type2"){
producer.assignment_group = "group2_sys_id";
} else {
producer.assignment_group = "group3_sys_id"; // default group sys_id
}

Thanks,
Sagar Pagar

[Richard Castill]

Thank you for your reply Sagar,

I tried :

producer.assignment_group = "group1_sys_id";

 The code did not set the Assignment Group field.  I changed "producer." to "current." and it set the Assignment Group field based on the Case Type field selection.

current.assignment_group = "group2_sys_id";