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How to populate the Caller active status based on the Caller ID field in the Incident form

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Happy S
Tera Expert

‎01-14-2025 07:58 PM

Hi,

 

As per subject I am trying to populate the Caller active status based on the Caller ID field in the Incident form.

 

I have created a field Caller Status on the Incident form and need the logic to have it auto populate its state based on the Caller ID field.

 

Please help.

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Amit Verma
Kilo Patron
Kilo Patron

‎01-14-2025 09:12 PM

Hi @Happy S 

 

You can use an On-Change Client Script. Refer below screenshots and the code:

AmitVerma_0-1736917759992.png

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    //Type appropriate comment here, and begin script below
    var userRef = g_form.getReference('caller_id', userLookup);
    function userLookup(userRef) {
        alert(userRef.active.toString());
//You can remove this alert and make use of g_form API to set value of your custom field
g_form.setValue('your_field_name',userRef.active.toString());
    }
}

 

Output:

AmitVerma_1-1736917897511.png

 

Thanks and Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

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Happy S
Tera Expert
In response to Amit Verma

‎01-14-2025 10:40 PM - edited ‎01-14-2025 11:01 PM

Ok it works..

 

I added the below code to have it work on both OnLoad and OnChange in the same script.

 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        handleEvent();
    } else if (oldValue !== newValue) {
        handleEvent();
    }
}

 

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Community Alums
Not applicable

‎01-14-2025 11:15 PM

Hi, @Happy S 

As per best practice and better performance will used glideAjax api,

we can achive that with help of following scap.

Client Script:

var c = g_form.getValue('caller_id');
    var ga = new GlideAjax('VerifyUser');
    ga.addParam('sysparm_name', 'getUserStatus');
    ga.addParam('sysparm_caller', c);
    ga.getXML(getStatus); // Wait synchronously for the server response

    function getStatus(response) {
        var ans = response.responseXML.documentElement.getAttribute("answer"); // Extract the response
        alert(ans);
    }
 
Script include
getUserStatus: function() {
        var c = this.getParameter('sysparm_caller');
        var gr = new GlideRecord("sys_user");
        if(gr.get(c)){
            return gr.active;
        }
    },
 
 
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