how to populate the worknotes of change task without using current.update in the business rule

[mounika32]

I have written a BR on change  task table to update the worknotes when incident created . its updating the worknotes only when I use current.update(). as current.update is not  used in BR so I removed and try to give like this but the worknotes of ctask is not updating.

How to update the worknotes ithout using current.update() in the BR?

[Anil Lande]

Hi,

Can you please share when to run condition?

If it is before BR then you don't need current.update(); If it is after BR then convert it as Before BR.

[mounika32]

Hi @Anil Lande 

it is after BR, when the worknotes of ctsk changes and it includes error or failed then I am creating incident and updating the worknotes with that comments.

[VaishnaviShinde]

Hello @mounika32 ,

If you are using After BR, then try below code 

grStory = new GlideRecord('rm_story');// Add Your table
grStory.addQuery('sys_id', current.parent);
grStory.query();
   if (grStory.next()) {
        grStory.work_notes = '[code]<h4>Incident Number ' + inc.number;
        grStory.update();
    }

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde

[Tai Vu · Accepted solution]

Hi @mounika32 

Let's try to change your Business Rules as following

1. When to run

Before update

Conditions: Work notes changes

2. Advanced

(function executeRule(current, previous /*null when async*/ ) {

    //insert new Incident [inc]
    var inc = new GlideRecord('incident');
	inc.initialize();
	inc.urgency = 2;
	//etc
	inc.insert();
	
	current.assigned_to = '';
	current.state = 1;
	//etc

	//set comments
    current.comments = 'Incident ' + inc.number + ' has been raised to handle this task since automation failed.';

	//remove update();

})(current, previous);

Cheers,

Tai Vu