How to post additional comment on Record Producer or RITM

[giuseppefalcone]

Hi all, 

this is my use case: the incident/RITM will close automatically at submit sending a notification mail to user who open it.

It's also needed to add a comment and resolution note with the same content of notification.

I've got a problem with additional comments: if i wrote

current.comments = "example comments";

i can see the comment, but it's posting this as a user, not as a system. I want to post these comments as a system or as another specific user.

I have also tried the below solution, but it didn't work.

current.comments.setJournalEntry('example of comment', 'system');

thank you 

[Amit Verma]

Hi @giuseppefalcone 

current.comments.setJournalEntry('Test comment', 'System'); should work. I just tested it on my PDI as it works as expected. Refer below screenshot :

Can you please let me know what is the error message you are getting ?

Thanks and Regards

Amit Verma

[giuseppefalcone]

I don't have problems, but the user isn't "System" but it's the same user that open the incident:

Thanks 🙂 

[Amit Verma]

@giuseppefalcone 

Could you please share the complete code ?

[giuseppefalcone]

is it ok?