How to prevent users from typing comments in closed HR cases in portal?

[muktha1]

Hi all,

We want to restrict users from being able to enter comments in "Type your message here " box in portal for closed/ Cancelled HR cases. I found an OOB  write ACL for sn_hr_core_case.comments  to which I added active=true condition. But I find this working only for non roled users  and not for the users who have the roles specified in the write ACL. Can anyone please suggest?

[Musab Rasheed]

That's what I said in first reply, create new write ACL on comment field with condition as Active false and if you don't any anyone to add comment then just add 'admin' to role and save that ACL, also existing write ACL on comments  field then just add condition as 'Active' true so that one ACL runs for Active cases and one for inactive cases and both are for 'Comments' field.

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards