How to print a ticket without going to 'printer friendly version'?

LK11
Mega Expert

I have a requirement where the team wants to print the ticket just by clicking the 'print' button without going to printer friendly version.   Any suggestions would be greatly appreciated.

Thank you

4 REPLIES 4

corina
ServiceNow Employee
ServiceNow Employee

Hello, you have the Print version , the browser one, as any other files


I would actually like to automate the printing process, do you know of any way to do this?



I have a Task that is "Pull these items from your Stockroom". I would like for that Task to automatically print to a designated Network printer as a Pick Ticket.



Any suggestions for automating the process?



Thanks,


Teri


I've implemented something similar for a customer. The way I did it was using an Orchestration Workflow, that pulled the document to the mid server and then printed it via PowerShell.


In my case, I was printing RTF documents which are easy to construct and print (via wordpad). The easiest way is to probably have some RTF templates where you just fill in key information from the ticket, send that to the mid server and print.


Riya17
Giga Contributor

I have a similar requirement, I need to be able to bulk print the tickets from the list view.   Just wondering if anyone has implemented so far.



Thank you