How to push updated RITM variable value in workflow and retrigger the timer

Hemamani Prabha
Tera Contributor

Hello all,

Once I submit a request after entering all the details, an RITM is generated. So in this case the workflow captures the "Retirement date" variable and waits in the timer until it reaches the retirement date. Now, in the approval change I have made the "Retirement date" variable as editable so user can edit it and change the date and save it. So the workflow has to check for the new updated date and then again it should wait in the timer until the new retirement date has arrived. Let me know how can I achieve this please.

How can I push the updated variable and retrigger the timer again ?

Tia

HemamaniPrabha_0-1706531539263.png

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Hemamani Prabha 

which user are you allowing to edit that variable?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

HemamaniPrabha_0-1706536044435.png

It should be editable for the person who opened the request and is editable in self-service view only.

Hemamani Prabha
Tera Contributor

@Ankur Bawiskar could you help pls ?I've replied to ur query above.