How to "flip" views on a form?

[David Lundy]

I've been building an app and created a new view on the form to demonstrate an alternate way of displaying the data using a related list (as well as other changes).  The user has approved the new view as the way they want to see things.

I want the new view to be the "default" view and remove the original "default" so that there's only one view choice for the user (to avoid confusion).

Is there a way to "flip" the default and Test views on my form?  Or remove the existing "default" view and thus make my test view the default?

[Kris Moncada · Accepted solution]

Hi @David Lundy ,

I would use a View Rule to set which form view to display based on the record values. For info on this here: https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/navigation-and-...

[Amit Verma]

Hi @David Lundy 

Below links could be helpful :

https://www.servicenow.com/community/itsm-forum/how-to-change-to-quot-default-quot-view-by-default/t...

https://www.servicenow.com/community/developer-forum/how-to-make-particular-view-default-for-all-use...

Thanks and Regards

Amit Verma

[David Lundy]

Thanks Amit!  Unfortunately, neither were useful to me.  I couldn't find any controls or options to set the default view.  I'm just going to adjust the default view to match the Test view and delete Test afterwards.

[Brian Lancaster]

The first link he sent was correct. Go to System UI > view Rules. Create a new rule. Give it a name set the table and then make sure the view field has the view name you want as default.