How to recover deleted email from sys_email?

[Roshan Poduval3]

We have encountered a situation where an emails was deleted from the sent email table sys_email

Tried Deleted Record option to retrieve emails but unable to find the record, Is it permanently deleted?

Any help is deeply appreciated...Thanks

[Dan Ellis]

Hi Roshan,

Unfortunately, if the record does not appear in the deleted records table then I believe it is permanently gone and cannot be recovered. 

If the instance was recently cloned to another environment, you might be able to find and export the email from the sub-production environment back into production for example. 

Thanks, Dan

[Hitoshi Ozawa]

If email retention was not setup and not using external email service, then email probably is lost.

FYR:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/concept/...

https://docs.servicenow.com/bundle/paris-security-management/page/product/secops-integration-microso...

[The SN Nerd · Accepted solution]

Was the email sent from within your organisation?

Perhaps your Enterprise Services team can recover the email from the clients 'Sent' folder? 

[Roshan Poduval3]

Yes it was within organisation & we are able to recover from there. Thanks