How to redirect all users to Service Portal regardless of role

[jimphelps]

Hi,

Can anyone tell me how to make all users regardless of roles directed to the Service Portal on sign in to ServiceNow?

[Allison3]

You will want to look at the sys_property table for glide.entry.first.page.script and make sure the value is new SPEntryPage().getFirstPageURL().

Then in the SPEntryPageScript you will want to look at the user.hasRole condition and alter those to something like

if (user.hasRole('itil') && redirectURL && ! is ServicePortalURL);

[jimphelps]

Hi Allison,

Thanks for the response.  Here is the total script for the SPEntryPage.  Where does this need to be adjusted:

/**
*
* Service Portal sample script include to indicate
* 1. which login page should be used
* 2. the starting page after the user is authenticated
*
* Script is configured using system properties

* PROPERTY VALUE
* glide.entry.page.script new SPEntryPage().getLoginURL();
* glide.entry.first.page.script new SPEntryPage().getFirstPageURL();
*
* functions can return a path or null if no overrides are necessary
*
**/
var SPEntryPage = Class.create();

SPEntryPage.prototype = {

initialize: function() {
this.logVariables = false; // for debugging
this.portal = "/sp/"; // The URL suffix specified in the sp_portal record
},

/***
*
* Referred to by property: glide.entry.page.script
*
**/
getLoginURL: function() {
// When requesting a page directly (eg: /problem_list.do)
// The platform session_timeout.do sets the login page to welcome.do
// Since we are handling the login, clear that value
var session = gs.getSession();
var nt = session.getProperty("nav_to");
var sPage = session.getProperty("starting_page");
if (nt == "welcome.do")
session.clearProperty("nav_to");

if (!sPage && !nt)
session.putProperty("starting_page", gs.getProperty("glide.login.home"));

// Send the user to the portal's login page
var portalGR = new GlideRecord("sp_portal");
portalGR.addQuery("url_suffix", this.portal.replace(/\//g, ""));
portalGR.addNotNullQuery("login_page");
portalGR.query();
if (portalGR.next())
return this.portal + "?id=" + portalGR.login_page.id;

// Send to the a default login page
return this.portal + "?id=login";
},

/***
*
* Referred to by property: glide.entry.first.page.script
*
**/
getFirstPageURL: function() {
var session = gs.getSession();
this.logProperties('before', session);

// has roles and is not a Service Portal page - go to UI16
var nt = session.getProperty("nav_to");
var isServicePortalURL = new GlideSPScriptable().isServicePortalURL(nt);
var redirectURL = session.getProperty("login_redirect");

if (user.hasRoles() && !redirectURL && !isServicePortalURL)
return;

// user may have logged in from a frame, the /login_redirect.do page will bust out of it
if (!redirectURL) {
// redirectURL is nav_to
// if nav_to == "welcome.do" then use starting_page
var sPage = session.getProperty("starting_page");
if (sPage && nt == "welcome.do")
nt = sPage;

// Avoid a redirect loop to the home page
var ep = gs.getProperty("glide.login.home");
if (nt) {
if (ep == nt)
nt = null;
}
// PRB726860: if page is still welcome.do, go to glide.login.home preserving frameset
if (nt == "welcome.do") {
session.putProperty("nav_to", ep);
return;
}

session.putProperty("login_redirect", nt || "true");
return "/login_redirect.do?sysparm_stack=no";
}

session.clearProperty("login_redirect");
var returnUrl = this.portal;
if (redirectURL && redirectURL != "true") {
var spUrl = new GlideSPScriptable().mapUrlToSPUrl(redirectURL);
returnUrl = spUrl ? this.portal + "?" + spUrl : redirectURL;
}

this.logProperties('after', session);
if (!this.logVariables) {
gs.log('redirectURL: ' + redirectURL);
gs.log('User: ' + user.getName());
gs.log('is internal: ' + (!user.hasRoles()));
gs.log('returnUrl: ' + returnUrl);
}

return returnUrl;
},

logProperties: function(beforeOrAfter, session) {
if (!this.logVariables)
return;

gs.log('SPEntryPage: Redirect ------------------------------- ' + beforeOrAfter);
gs.log('session.starting_page: ' + session.getProperty("starting_page"));
gs.log('session.nav_to: ' + session.getProperty("nav_to"));
gs.log('session.login_redirect: ' + session.getProperty("login_redirect"));
gs.log('gs.fURI: ' + session.getURI());
},

type: 'SPEntryPage'
};