How to remove Blue Banner Messages on Submit of Catalog Item

[chennessy]

I am just setting up a Service Catalog and have one question I hope is a simple one:

Upon ordering an item,   several messages appear in blue banners indicating all of the records that were generated:

        RITM... was assigned to Requested Item,  

        TASK... was assigned to Catalog Task  

        REQ..... was assigned to Request.

Where are these messages controlled and how do I omit them?   The Customer does not need to see this.

PS.   I am on Geneva.

Thanks!

[chennessy]

Shloke, I am having trouble locating any business rules.

Please elaborate on "Run the filter as "Script Contains Message which is getting displayed on your screen".        

I am not familiar with creating the filters, and I'm getting no hits in the search.

The only common text is "was assigned to".     Can you show me how to create that filter with a screen shot perhaps?

Thanks!

[shloke04 · Accepted solution]

Click on the Funnel shaped icon highlighted in the below screen shot and apply your filter as shown below and click on Run button to check if any BR is causing the message to get displayed on your Screen:

Or you can also follow the Studio Search approach as suggested by Chuck above. Please find the screen shots below on how to use Code Search feature:

1) Navigate to Studio Application Menu under System Applications as shown below:

2) Select any of the Application available on the Page to enter into the Studio.

3) On the Right Side of the Page, there is a option for "Code Search" as shown below:

4) Enter the Text and Mark the check box "Search in all Applications" as true and click on Search button which will help you in debugging your query:

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[chennessy]

Success!     The filter worked; I found the Business Rule   (called "Get Number") and I commented out the gs.addInfoMessage lines.

Thank you, thank you, thank you!!