How to remove Blue Banner Messages on Submit of Catalog Item

chennessy · ‎06-08-2017

I am just setting up a Service Catalog and have one question I hope is a simple one:

Upon ordering an item, several messages appear in blue banners indicating all of the records that were generated:

RITM... was assigned to Requested Item,

TASK... was assigned to Catalog Task

REQ..... was assigned to Request.

Where are these messages controlled and how do I omit them? The Customer does not need to see this.

PS. I am on Geneva.

Thanks!

shloke04 · ‎06-08-2017

Click on the Funnel shaped icon highlighted in the below screen shot and apply your filter as shown below and click on Run button to check if any BR is causing the message to get displayed on your Screen:

Or you can also follow the Studio Search approach as suggested by Chuck above. Please find the screen shots below on how to use Code Search feature:

1) Navigate to Studio Application Menu under System Applications as shown below:

2) Select any of the Application available on the Page to enter into the Studio.

3) On the Right Side of the Page, there is a option for "Code Search" as shown below:

4) Enter the Text and Mark the check box "Search in all Applications" as true and click on Search button which will help you in debugging your query:

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

shloke04 · ‎06-08-2017

Chuck, I just gave an example to chennessy to confirm if anything similar to this is the issue, as it was not clear for me from the description he provided on what Blue screen has been mentioned on Order Status Screen

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

chennessy · ‎06-08-2017

Hi Chuck.

There is nothing in studio. This is OOB service catalog, and not listed as an application in studio.

I'm struggling with finding anything in Business Rules. Not really sure how to use the Filter as suggested by Shloke.

The only consistent text is "was assigned to" and I get no hits when searching text for that string.

chennessy · ‎06-08-2017

Yes, this is 'exactly' what the blue bar messages look like.

I cannot provide a screenshot, but you captured it perfectly. The text of the messages are included in my initial question.

I will look through the Business Rules and see if I see locate one as you describe.

SanjivMeher · ‎06-08-2017

Hi Cheryl,

Please check if you have a business rule in catalog task with name 'Check Mandate Fields on RITM'.

Check below thread

https://community.servicenow.com/message/1166499#1166499

Please mark this response as correct or helpful if it assisted you with your question.

chennessy · ‎06-08-2017

No business rule with name "Check Mandate..."