how to remove html codes in the Description field

swathib · ‎04-18-2017

Hi All,

we scroll down within a ticket, html codes in the Description field under the "Incidents by Same Caller" tab are visible.

HTML codes were not visible in Eureka.Please see the below screen shot.

Can anyone help me how to remove the html tags in Description field

Inactive_Us1474 · ‎04-18-2017

Check if the below property is there in sys_properties "glide.ui.escape_html_list_field".

Mark it to false.

Note : It is in global scope so it would not be for specific table.

Thanks,

Akhil

View solution in original post

vinitha3 · ‎04-18-2017

Change it to multiline text.

swathib · ‎04-18-2017

Hi Vinitha,

I think i can't change the datatype.. It is on Task table and customer needs HTML type

Inactive_Us1474 · ‎04-18-2017

Check if the below property is there in sys_properties "glide.ui.escape_html_list_field".

Mark it to false.

Note : It is in global scope so it would not be for specific table.

Thanks,

Akhil

swathib · ‎04-18-2017

Perfect.. it works... Thanks a lot

sravani21 · ‎05-24-2017

Hi Akhil

We faced same issue on our instance. I created property "glide.ui.escape_html_list_field" and made it false. But it doesn't solve the issue. what am i missing?