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Customize Project Related Lists

Instructions:There are a lot of eyes on the Employee Training project and CIO, Claire Ingress, would like to be included as an approver.Additionally, Paul Martin, the Project Manager, would like to see approvers for all projects via a Related list on...

On Call Calendar view change

I want to change this green line with on call group name and on call person name with date on on call calendar. Also this green line should not be in 3 parts I want as a one green line combinedly as a single line.@Community Alums  

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In flow designer additional message I selected a trigger

Hi All, In flow designer additional message I selected a trigger - (Record Created or Updated➛Incident Record➛Additional comments) in additional comments work notes are coming in my teams channel but the work notes are coming continously I want line ...

gautamvarma by Tera Contributor
  • 590 Views
  • 2 replies
  • 0 helpfuls

Data Archive Question

Thank you to everyone in the community for your help.In my project, there is a request to archive log (syslog, sysevent, syslog_transaction) tables,so I am looking into it.However, there is a restriction that rotation tables cannot be archived,so we ...

d-aizawa by Kilo Sage
  • 861 Views
  • 1 replies
  • 0 helpfuls

Need help stylizing accordions

Hi, I'm new to building a knowledge base in ServiceNow and am currently creating a template for use in our articles. I want to implement accordions, and have done so successfully. However, the styling I have inserted for them does not apply when I in...

Kvist by Tera Contributor
  • 2087 Views
  • 5 replies
  • 2 helpfuls

State transition in HRSD

Hello everyone, I am pretty new to HRSD and need your help. I am asked to configure the state transition for HR CASE MANAGEMENT I would to like to know how can I create one state model and on which HRSD table so that the state lifecycle works on all ...

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Snow-Man by Tera Contributor
  • 1315 Views
  • 5 replies
  • 0 helpfuls

flow not working as expected

hi there, i have a weird situation.SITUATIONi created a flow and a catalogue item. The catalogue item has a couple of variables populated via portal, and other few variables populated in the catalogue task. One of the variables populated via portal c...

El Cuchi by Tera Guru
  • 1033 Views
  • 2 replies
  • 0 helpfuls

Resolved! sysparm_query to treat nulls as null?

I am doing a query against the sys_user table like so:https://dev123456.service-now.com/api/now/table/sys_user?sysparm_limit=10I notice some users have a department like this:"department": ""And others have a department like this:"department": {  "li...

SN E by Tera Contributor
  • 1399 Views
  • 1 replies
  • 0 helpfuls