In one of the catalog items I have a Planned start date and Reason for emergency change field . Reason for emergency change should be visible and Mandatory only if Planned start date is less than 24ours from now or outside of 8 pm and 6 am. How can...
The MID server status is Down, so I want to restart the MID agent, but "Restart MID" is not displayed in the related links for the target MID server.Is there a way to restart the MID agent other than from the related links?
How to create a weekly trend by all active incidents at that point of time using Performance analytics.Can anyone guide me in detail.
Hi, I have a few reports in user experience analytics for our portal and I want to migrate those reports to my platform analytics dashboard. So I want to check whether this approach is feasible? Regards,Maharshi Chatterjee
Hi everyone,I'm encountering a critical issue with the functionality of Knowledge Blocks due to the rules governing their access. Here’s my situation:I have a knowledge base (KB001) where the "Can contribute" section/tab is assigned to an assignment ...
I have a requirement to be able to create and process expense rows based on time cards in order to track costs for ITSM tasks. I've installed the Time Card plugin and Fiscal Periods but the process fails to generate expense rows. I believe that thi...
Hi,I have a problem with the email that asks for approval.Item has 3 Select boxes and depending on the first one, the remaining 2 appear.I would like the notification to show only what the user has selected, not everything.How can I achieve this?
HI, Please assist me to create flow design for the below diagram: Thanks.
Hello In our New User Creation flow, I'd like to send a notification to an email address specified in the 'Personal_email' variable of the requested item, and I'd like to include the same attachment to this email each time it sends. Historically I wa...
Hi all, I am creating a catalog item that has a select box with some choices (questions). For example lucky_hs and hifi_gs.There is another select box right after the one above with specific choices (questions). I am trying to show certain questions ...
Hi,I have built a custom page and added Calendar component. Also added a custom modal to open the event record when clicked. Using Client state parameter to pass on the parameter from event id to the form controller using event clicket action. It is ...
Hi everyone, I want to get the query of filters created on list view in UI action.g_list.getQuery({orderby:true}); was used, but it didn't work.Anyone with good ideas? Thank you so much.
Hi, How to add Incident, Problem, Change detail tabs in related list of a CI?Screenshot has been attached for more details. Thanks in advance.Screenshot: Regards,Dusmanta
Hello everyone, I need assistance with customizing SSO redirection. I have activated the auto Redirect IDP feature from the identity provider. Currently, upon logging into the ESC portal, it correctly redirects to SSO, which is as expected. However, ...
When we select Compose email or Reply then select '+ Add File' > 'From Record' in HR workspace we get below popup. As of now users need to manually check the checkbox but is Is there any possibility we can add Select all option ?
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