Instructions:There are a lot of eyes on the Employee Training project and CIO, Claire Ingress, would like to be included as an approver.Additionally, Paul Martin, the Project Manager, would like to see approvers for all projects via a Related list on...
Hi all , In related list of sc_req_item table I added ,my custom table as related list which have ui action button (Approve)and that table records have status field in it.I have requirement when list of records are selected in custom table and custo...
Bit of a Complex one so hoping some smart minds out there can help me....We have a bit of a weird Change Approval process happening at the Assess stage which is essentially grouping together two peer/team approvals and a PreCAB approval. We have the ...
I want to change this green line with on call group name and on call person name with date on on call calendar. Also this green line should not be in 3 parts I want as a one green line combinedly as a single line.@Community Alums
Hi All, In flow designer additional message I selected a trigger - (Record Created or Updated➛Incident Record➛Additional comments) in additional comments work notes are coming in my teams channel but the work notes are coming continously I want line ...
Thank you to everyone in the community for your help.In my project, there is a request to archive log (syslog, sysevent, syslog_transaction) tables,so I am looking into it.However, there is a restriction that rotation tables cannot be archived,so we ...
I am experiencing an issue with data restoration after archiving. I recently archived a set of requests, including all related data such as attachments, Requested Items, Catalog Tasks, and SLAs.Upon restoration, only the Requests and Requested Items ...
When i enter RITM/INC/REQ/HRC number on AI search in portal, after the exact match option is selected, ticket opens in ITIL view. This should show the ticket in Portal view.Unlike KB article when searched for a kb number same way, shows up the articl...
●The content of the question is as follows.In order to verify the operation of "Security Incident Response (SIR)" in PDI (Personal Development Environment),I was proceeding with the settings according to the setup assistant of "SIR", but the followin...
Hi, I'm new to building a knowledge base in ServiceNow and am currently creating a template for use in our articles. I want to implement accordions, and have done so successfully. However, the styling I have inserted for them does not apply when I in...
Servicenow Action which triggers the event is not working. It is working in other instance.Running in to this "There was an error executing the Action:Internal Server Error"
Hello everyone, I am pretty new to HRSD and need your help. I am asked to configure the state transition for HR CASE MANAGEMENT I would to like to know how can I create one state model and on which HRSD table so that the state lifecycle works on all ...
hi there, i have a weird situation.SITUATIONi created a flow and a catalogue item. The catalogue item has a couple of variables populated via portal, and other few variables populated in the catalogue task. One of the variables populated via portal c...
I have a Query business rule that limits some users from seeing records. I know how to query records and bypass business rule query by using setWorkFlow(false). However, when I try to show a user something using action.setRedirectURL(urlExample), I w...
I am doing a query against the sys_user table like so:https://dev123456.service-now.com/api/now/table/sys_user?sysparm_limit=10I notice some users have a department like this:"department": ""And others have a department like this:"department": { "li...
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