Database view that connects Services to Service Offerings

i am building out a reference qualifier advanced script that when the service field is populated the service offereing field is filtered based on the selected service. I believe database views would be needed for this but i have no experience in this...

removeOption on Status Field - I want to remove the ability to choose it, not the ability to see it

I have a Status field that has 8 choices.  I only want a user with a particular role to be able to choose the "Cancelled" choice (only when the status is "Review", so I created an onload Client Script to check if the user has that role and removeOpti...

MS- Teams Integration

Hi All, I have integrated MS-teams in my instance, In service operations workspace (SOW) under collaboration when i hit 'start teams chat' if the caller is from the organization it works fine and i can directly reach out to him through teams, what if...

Link on Intranet site to Catalog Item goes to portal page after login

We have an intranet site and have various links to specific catalog items across pages on the site so when customers find what they need, they can click they link to go to the catalog item directly (instead of having to know which way to navigate thr...

Is any custom integration to get article from sharepoint into servicenow

Using the custom integration get the article from sharepoint from servicenow. based on the search needs to show an results in servicenow.

In virtual agent i want to add live agent support and chat should happen

Hi All, In virtual agent i want to add live agent support topic and when I use it in MS teams it should start conversation with   ServiceNow online user and chat should happen please share me the input Thanks

Developer Forum

Hi Team,I have one requirement: Populate assigned to field based on assignment group in the catalog item and When we are not select any assignment group, in the assigned to field I need to show all users. Could you please help me on this I need to co...

State transition in (HRSD)

Hello everyone, I am pretty new to HRSD and need your help. I am asked to configure the state transition for HR CASE MANAGEMENT I would to like to know how can I create one state model and on which HRSD table so that the state lifecycle works on all ...

Auto populate field on Catalog item is Clearing the value on Submit if Dependent Question not Chosen

Hello all,I am currently working on a catalog item that allows the user to select an optional reference field at the top of the form. If the field is selected, other fields should auto-populate with information from this using the Auto-populate featu...

How do you call out looking for an attachment in a catalog client script onSubmit

Theorize: Printing a record created by a record producer

We have a project with a somewhat odd requirement.  I'm curious if anyone can theorize a viable solution. We're a hospital and we need to service our patient beds.  We've created a record producer via Service Portal which collects information from th...

Domain Seperation

Is there any way to do domain separation without doing domain separation?

best practices for loading 100K+ CMDB records?

Greetings -We're currently interrogating the source systems providing the data that will populate the ServiceNow CMDB and estimate that there will be 800K or so assets to track.Any thoughts/caveats/recommended approaches/lessons learned/best practice...

roles

Hi guys ,  i had admin access roles which now i have given it to someone else but still I can see the security admin and agent security admin roles under my profile and i can not remove them why is that ? can you please help!!