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Problem ticket

Hi Team,  can any one please help me here , Whenever any end user while creating new problem ticket it has to be assign to ' Techhub' . How should i do this can any one please help me . Thanks,

nameisnani by Mega Sage
  • 676 Views
  • 7 replies
  • 0 helpfuls

Resolved! ATF step configuration for fetching lookup values

Hi All, We have a requirement to set the variable values for record producer from Service portal where the main topic and dependent values are available in the another table(topic table). Please let me know if this can be achieved in ATF Thank youRaj...

Service Portal faceted search count

Hi All, We are getting the count of records next to the title in the faceted search configured which is not matching with the actual count. Can anyone help us from where it is configured or how to disable the count on the tab next to the heading.  Re...

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prashu by Tera Contributor
  • 601 Views
  • 3 replies
  • 0 helpfuls

flow designer wait for condition is not working

I have a catalog item where there is a field dec_date which is a date field. I want my flow to wait untill dec_date is greater than or equal to today's date.I am putting the dec_date as 2024-08-03 00:00:00 and today's date is 2024-07-31 09:23:20. But...

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SHALIKAS by Tera Guru
  • 317 Views
  • 1 replies
  • 1 helpfuls

Client Script not firing from List view

I have a client script which is working perfectly fine in the form view.. If i update a field in the form view, the onChange client script works fine. But if make the change in the List view by double clicking the field, the client script is not work...

Resolved! How to show the field names in List Collector Variable

Hello All, I Created a List Collector Variable which is reference to sys_user_delegate table.I want to show the Delegate details in the list, now its showing only Delegate name but we need to show the delegate start time and delegate end time.I have ...

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sattar3 by Tera Contributor
  • 470 Views
  • 1 replies
  • 2 helpfuls

Flow designer wait for condition is not working

I have the below script for wait for condition action  var dec_date =fd_data._2__get_catalog_variables.decommission_date;var nowTime = new GlideDate();if(dec_date<=nowTime){    answer = true;}else answer =false;While logging nowTime and dec_date the ...

SHALIKAS by Tera Guru
  • 715 Views
  • 8 replies
  • 0 helpfuls

make description field non mandatory

Hi Team ,  For this particular catalog item , i won't make this ' Description' Field non mandatory . NOTE -   Description field we are taking from variable set .  Can any one please provide client script . Thanks in advance 

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nameisnani by Mega Sage
  • 505 Views
  • 3 replies
  • 2 helpfuls