how to remove html codes in the Description field

swathib · ‎04-18-2017

Hi All,

we scroll down within a ticket, html codes in the Description field under the "Incidents by Same Caller" tab are visible.

HTML codes were not visible in Eureka.Please see the below screen shot.

Can anyone help me how to remove the html tags in Description field

Inactive_Us1474 · ‎04-18-2017

Check if the below property is there in sys_properties "glide.ui.escape_html_list_field".

Mark it to false.

Note : It is in global scope so it would not be for specific table.

Thanks,

Akhil

swathib · ‎04-18-2017

Hi Vinitha,

Thank you for your reply..i tried with onChange script but no success.Im getting below error

swathib · ‎05-25-2017

Hi Sravani,

No need to create the property : glide.ui.escape_html_list_field, it is an OOB property which requires security admin access to update that property.

sravani21 · ‎05-26-2017

I have all the access. But i couldnt find the property

Inactive_Us1474 · ‎05-27-2017

If the issue still exists, try doing cache flush and then check.

Go for List v3.