How to remove ITIL comments section from knowledge article

[saranyavs]

Hi all,

We need to hide below ITIL comments section from Knowledge article-->View article section.

Is that possible.?

Regards,

Saranya

[Bhavya11]

Hi @saranyavs ,

if your try with platform view then you can achieve this by updating this property "glide.knowman.show_user_feedback.roles" [More info]

Thanks,

BK

[OmkarC]

Hi @saranyavs,

Yes, it is possible.

If you want end user user to never comment on that article then please try setting system property - "glide.knowman.show_user_feedback" value to "never".

If you want that only users with specific roles should be able to view comments then please try setting roles as a value to system property "glide.knowman.show_user_feedback.roles" 

If you want it for specific articles then please use Out-of-the-box(OOB) field "Disable commenting" on the kb_article.

If my response helped please mark it correct and helpful.

Thanks,

Omkar

[saranyavs]

Thank you for the update. Is there any option to hide the word 'ITIL Comments' here?

[OmkarC · Accepted solution]

I think you might need to check for its UI Macro/ UI Page. As it seems to be customized.

Thanks,
Omkar.